Delivery Information

Delivery times and costs

Standard delivery is free.

Delivery is 1 to 3 working days within the UK & the European Union (EU) countries.

Delivery to the rest of the world is within 4 to 7 working days.

We only offer standard delivery at the moment. Standard delivery includes a tracking number with your order.

Our delivery method is flat, standard and there are no extra costs for delivery.

Handling time

Orders are processed and handled within the same working day.

Orders are processed on the same working day Mondays to Fridays. Our cut-off time for the last order is 4 pm GMT time.

Courier service used

We use any of the following courier services: DHL, Fedex, UPS, DPD, TNT, Parcel Force & Royal Mail.

Where do you deliver from

We deliver from our main office based in Suffolk, United Kingdom.

Where is my order?

You can check the status of your order by using the tracking number and tracking link provided with your order

What should I do if my order has not been delivered?

If your order has not been delivered within the estimated time, we suggest the following:

• Check the status of the order from the order page
• Check that the delivery address provided is correct
• Track your order using the tracking number provided
• If you have missed a delivery, contact the courier service or your local postal sorting office to arrange another delivery.

For further assistance, contact our support team, we will be happy to assist you.

If your item is deemed lost in the post, our support team will offer you the choice of an exchange or a full refund.

Delivery of digital items

When an order is placed with us, you will receive your activation code, download link, and instructions to your e-mail address instantly.

You could also access your activation code(s), download link, and instructions instantly by logging into your registered ZSESoft account.

A very small percentage of orders we receive may be verified or screened (less than 1%). These checks are carried out automatically by our system and/or your card issuer. There may be a delay with your order. This is usually resolved automatically by our system within 1 hour. If this does occur, we will work hard to send your activation key as soon as possible in the shortest time frame of less than 1 hour.